Return & Refund Policy

What is the return policy?

If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defective item with your order number” along with a photograph so we can immediately look into sending you a new one.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal conditions.

Kindly go to the section Contact Us or Submit a ticket via this portal if you meet any problem with the delivered item.

Returns

We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order. Item(s) must be returned together with proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Note: Our policy may last 30 days from the arrival date especially fragile products. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

Please be informed that you have to pay the return shipping fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

What is your cancellation policy?

You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee ( 30% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email via support@Masonfun.com

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (3-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@Masonfun.com.