FAQs

Shipping & Delivery

  • How long does delivery take?
Delivery Time= Processing Time + Shipping Time
All our orders have to be processed before they can be shipped, so the total delivery time is divided into two parts: Processing Time and Shipping Time.
Due to the Covid-19 pandemic, you may experience delivery delays but we are committed to getting your Canning Lids to you as soon as possible.
For more information, please check 

 

  • How much will delivery cost?
The transportation Rates will change depending on your location and the logistics service you choose. 
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  • Why is the tracking number not working?
When we ship our packages to you, there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days to see any activity once it has been shipped out from our end.
And when querying, please select the corresponding logistics provider, otherwise you may not be able to query any information.
Common logistics providers are: 4PX, Fedex, YUN Express, DHL.
Tracking website: https://www.17track.net/en
Or you can send us an email and let us inquire for you.
Contact E-mail: service@masonfun.com

Returns & Exchanges

  • What is your return policy?

We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date.
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  • Will I get full refund for my return?

We will offer a full refund on all items you returned (exclude return shipping fee, insurance fee, and unreturnable items).

Note:  The standard shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.

 

MasonFun Products

  • What are MasonFun Canning Lids?

MasonFun Canning Lids is made of high quality tinplate, suitable for Mason cans of Ball and Kerr, and is the best choice for your food preservation, pickled salads and sauces!
For more information on MasonFun  please refer to:
  • How do I choose the right size?
The Canning Lids generally comes in two sizes, Regular Mouth and Wide Mouth.It is recommended that you select the corresponding Canning Lids according to the mouth size of your Mason Jar.